Salveo Physiotherapy Practice Cancellation Policy
Last Updated: 17 July 2023
We understand that unforeseen circumstances may require you to cancel your appointment.
However, in order to provide the best service to all of our clients, we kindly request that you respect our cancellation policy outlined below:
Appointment Cancellations: We request a minimum of 24 hours' notice for cancellations of appointments. This allows us to reschedule your slot for other patients who might be in need of treatment. Cancellations can be made via phone, email, or through our online booking system.
Late Cancellations: Appointments that are cancelled with less than 24 hours' notice will be considered as late cancellations.
Cancellation Fee: In the event of a late cancellation, we will need to charge a fee equivalent to 50% of the cost of the scheduled treatment. This fee will be automatically applied to the credit card or the payment method on file.
No Show: If a patient does not show up for their scheduled appointment without notifying our office, it will be considered as a 'no-show'. In such a case, the patient will be charged the full cost of the scheduled treatment.
Rescheduling: We understand that sometimes you may need to change your appointment. We will gladly reschedule your appointment without any penalty if the request is made more than 24 hours prior to your appointment.
We appreciate your understanding and cooperation with our cancellation policy. By booking an appointment at Salveo Physiotherapy Practice, you are accepting the terms of our cancellation policy. This policy is designed to respect the time of all our clients and physiotherapy staff.
Thank you for your understanding and support.
Please contact the clinic for any questions related to this cancellation policy